Return and Refund Policy

General reimbursement conditions : Refund requests must be made within 30 days of receipt of your order.

The returned product must be in its original condition, unused, undamaged and with all original labels and packaging.

Initial shipping charges are non-refundable unless the return is due to an error on our part or a defective product.

Sale or personalized items are non-refundable, unless there is a manufacturing defect.

Reimbursement request procedure : Please contact our customer service by email to report your refund request. Indicate your order number, the product(s) concerned and the reason for the return.

Once your refund request is approved, our team will provide you with detailed instructions for returning the product.

We recommend using a trackable shipping service to return the product, to avoid loss or confusion.

Processing refunds : After receiving the returned product, our team will carry out an inspection to check its condition.

If the product complies with our refund conditions, we will issue a refund within five business days.

The refund will be made via the same payment method used during the initial purchase, unless otherwise agreed with you.

Partial Refunds or Exceptions : In certain exceptional cases, we may offer a partial refund, particularly if the returned product shows signs of use or minor damage.

If you have received a defective or damaged product, please contact us immediately. We promise to find a satisfactory solution, including replacement or full refund.

We strive to make the refund process as simple and transparent as possible. Our goal is to quickly resolve any return situation and ensure your satisfaction as a customer of .

Please note that this refund policy is subject to change without notice. We recommend that you check our website regularly for any updates.

If you have any additional questions regarding our refund policy, please do not hesitate to contact us. We will be happy to assist you.

Massimo Toscani's team.