DELIVERY & ORDER

Our team takes 10 to 15 working days maximum to process your order, manufacture the products and deliver them. We do everything we can to ensure that you receive your order as quickly as possible, without compromising the quality of our merchandise.

You can follow the progress of your order by clicking on the following link: Parcel tracking

We deliver our products worldwide. Delivery costs €3.99. Deliveries are free for purchases over €70 (excluding DOM-TOM).

If your order includes several items, they may be sent separately, depending on available stocks and shipping warehouses. Don't worry, your package will arrive shortly.

If you have not received your order, check your mailbox first. You will normally have received a shipping confirmation email in which your tracking number is indicated (check your spam). Used our package tracking tool or that of the carrier. If the tracking number does not work, or indicates a problem, please contact us.

CANCELLATION & RETURN

Yes, as long as your order is not “ processing ”.

We are only able to accept a return in the event of a proven defect in the product.

Our items undergo very strict quality controls before each shipment. However, if your products have any manufacturing defect, send us a photo of the product in question (in the original packaging if possible) along with your order number. To be eligible for a return, your item must be unused and in the same condition you received it.

SECURITY

Your security, our priority: our site only offers secure payment methods guaranteed to be safe.

We accept :

Credit card

Debit cards

Our online payment services:

Paypal*

G2A Pay*

*Paypal - As a banking institution within the European Union, PayPal offers you more than 10 years of experience in secure online payments. It's simple, fast, free and recognized worldwide for its effectiveness.

*G2A Pay - G2A Pay is a global payment platform. It supports more than 150 local and global payment methods ( Mastercard , Visa to give you maximum payment possibilities.

Under no circumstances will your bank details or credit card information be shared with us. All payments are protected by our 128-bit SSL encrypted payment processor. We do not accept checks at this time.

Yes !

The "HTTPS" present in the URLs of our store testifies to the quality of our services. HTTPS is the variant of "http" secured by the use of SSL/TLS protocols. HTTPS is used to protect financial transactions on merchant sites. As e-retailers, we are aware that the use of SSL is becoming essential these days. This is the best way to protect your data and protect yourself against any hackers or identity theft.

Visually, the SSL certificate is represented by a padlock which appears in the URL bar of the web browser. It is also represented by an “s” which means “secure” and which is added to the “http” protocol on the website in the address bar.